Ventas Riviera Maya, S.A. de C.V., with an address to hear and receive notifications located at Av. Francisco Medina Ascencio No. 1768 E, Col. Olímpica, Puerto Vallarta, Jalisco, México, Z.C. 48330., we are a company that markets vacation certificates and packages (Hereinafter referred to as “VRM”). Our company is committed to protect your privacy under the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Partículares) [“LFPDPPP”], its regulations, the Guidelines of the Privacy Notice, and other legal provisions applicable in the Mexican Republic (hereinafter and collectively, the “Legislation”). In addition to the provisions of the Legislation, VRM has adopted the best international practices in “Personal Data” management and administration, with the final purpose to clearly and specifically inform which Personal Data we collect, how it is collected, As well as the treatment we give to them, always mediating our commitment to protect your privacy under the highest standards of ethics, responsibility, and professionalism, we put this Privacy Notice at your disposition.
For the fulfillment of the legal relationship and the provision of the requested services, if you are our customer, VRM may collect from you the following categories of Personal Data, either through physical or electronic formats:
Within the categories of Property Data and / or Biometric Data, since they are considered as Sensitive Personal Data that require special protection, VRM will give special treatment to them and will request your express and written consent in accordance with the provisions of the Legislation and the purposes established in this Notice.
In case you do not want your Personal Data to be used for any of the Secondary Purposes, we invite you to follow the procedure established in point “E” of this Privacy Notice. The refusal to use your Personal Data for these Secondary Purposes may not be a reason for us to deny the provision of the services and / or products that you acquire or contract with VRM.
VRM will keep your Personal Data for the duration of the legal relationship with you, or according to the established terms in the Legislation, or until you request us to delete them, if the Legislation allows it.
If you wish to express your refusal to use or disclose Personal Data, you may request your registration in our “Exclusion List”. To request inclusion in our Exclusion List, you must follow the process established in point “E.” of this Privacy Notice.
EXERCISE OF THE: (i) ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION RIGHTS (“ARCO Rights”); (ii) REQUEST THE REVOCATION OF THE
CONSENT TO THE TREATMENT OF YOUR PERSONAL DATA; (iii) DATA PORTABILITY; AND (iv) RIGHT TO BE FORGOTTEN.
In accordance with the Legislation, you may exercise your right of access to know the Personal Data we have about you in our records, as well as to know what we use them for and the treatment we give them, you can rectify or request their correction in case of be inaccurate; You can request its cancellation, as well as express your opposition to the use and treatment; request the right of portability; or revoke the consent for its treatment, as well as request the right to be forgotten.
For the purposes of exercising any of the rights indicated above, we ask you to download the format that we make available to you through the following web link: “https://www.vidavacations.com/formatosARCO/en/SDA-NV-Ventas-Riviera-Maya.pdf”. The request must be sent by email to the account:
datospersonales@vidavacations.com and must be accompanied by the documentation indicated in said format. Our “Personal Data Office” will notify you of
the response within a maximum period of 20 (twenty) business days from the date on which the notification of your request takes effect. If your request is appropriate in accordance with the guidelines established in the Legislation and this Privacy Notice, it will become effective within 15 (fifteen) business days following the date on which we notify you of the corresponding response.
When VRM deems it convenient, it may agree with Personal Data Owner, the alternative means for registration in our Exclusion List, always acting in accordance with the Legislation, so that our “Personal Data Office” can authenticate your identity and be able to respond to your request.
It is important to mention that not in all cases we will be able to satisfy your request for ARCO rights, revocation of consent, portability or right to be forgotten, since it is possible that due to some legal obligation we will need to continue keeping and / or treating your Personal Data in accordance to this Privacy Notice.
If this is the case, we will inform you by indicating the corresponding obligations and we will proceed, where appropriate, blocking the corresponding Personal Data, the above during the term that the Legislation requires for its conservation and until its elimination is definitive.
In case of doubts or if you wish to obtain more information regarding the procedure to (i) limit the use or disclosure of your Personal Data, (ii) ARCO rights exercise (access, rectification, cancellation, and opposition), or (iii) exercise the right to revoke consent, we offer you the following means of contact:
Email: datospersonales@vidavacations.com, or contact the “Personal Data Office” at the telephone number 322 226 4000 Extension 64713. Business hours
from Monday to Friday from 9:00 a.m. at 2:00 p.m. and from 3:00 p.m. at 6:00 p.m. Mexico City Central time.
| PERSONAL DATA RECIPIENT | PURPOSE |
|---|---|
| Affiliated companies, subsidiaries and/or specialized third parties. | Evaluation of satisfaction and quality of service. Sending promotions and advertising (email, SMS text message, certified mail, home parcel services). |
| Comenity Capital Bank. | Subscription to credit card program. |
| Barclays Bank, PLC. | Subscription to credit card program. |
| Mexican banking institutions | Payment processing and/or refunds if applicable. |
| Operadora PayPal de México, S. de R.L. de C.V. | Payment processing and/or refunds if applicable. |
| International Cruise & Excursions Gallery, INC (ICE). | Subscription to an Exchange company. |
| Arrivia, Inc | Subscription to an Exchange company. |
| Holiday Systems International of Nevada, LLC. | Subscription to an Exchange company. |
We inform you that on our website we use cookies and other technologies through which it is possible to collect Personal Data and monitor your browsing behavior based on IP and the places where it comes to fulfill the purposes described in this Privacy Notice.
You can disable all cookies, avoid accepting new cookies, and have your browser notify you when you receive a new cookie through the “help” button found on the existing toolbar in most web browsers.
VRM reserves the right to update, change or modify this Privacy Notice at any time. In the event of any change, VRM will communicate it through our website: https://www.vidavacations.com/avisos/integral-privacy-notice.pdf.
This Privacy Notice is governed by Mexican law and any controversy will be resolved before the competent Mexican authorities. By accepting this Privacy Notice, you waive any other jurisdiction and legislation that may correspond to you by reason of your address.
If you consider that your right to Personal Data Protection has been injured by any conduct or omission on the part of VRM, or you presume any violation of the provisions set forth in the Legislation and other applicable regulations, you may file your disagreement with the National Institute of Transparency, Access to Information and Protection of Personal Data (“INAI”).
This is the most recent version of our Privacy Notice, which became effective as of April 20th, 2017. Date of last modification, August 17, 2023.
I HAVE READ AND UNDERSTOOD THIS INTEGRAL PRIVACY NOTICE, WHICH I ACCEPT WITH ALL ITS TERMS AND CONDITIONS:
Signature: _______________________________
Full name: _______________________________
Date: ___________________________________
This document comes from its Spanish language version, and it is translated into English language in good faith by VRM, however, it is understood and accepted that, in case of doubt or controversy regarding its interpretation, the Spanish version will prevail in all cases.